Terms of service
Terms of Service
Plain-Language Summary
- By using our website or placing an order, you agree to these Terms.
- Our products are cosmetic skincare — not medical devices, drugs, or treatments. Results vary.
- A contract forms when we send your dispatch confirmation, not your order acknowledgement.
- Subscriptions are voluntary, cancellable at any time, and governed by our Subscription Policy.
- We are not liable for indirect or consequential losses. Our total liability is capped at the amount you paid for the relevant order.
- Nothing in these Terms removes rights you have under applicable US federal or state consumer protection law.
- This summary does not replace the full Terms below. In any conflict, the full Terms govern.
Contents
- About Us and Acceptance of Terms
- Definitions
- Eligibility
- Products and Descriptions
- Orders and Contract Formation
- Pricing and Payment
- Subscriptions
- Shipping and Delivery
- Returns, Refunds, and Cancellation
- Intellectual Property
- Acceptable Use
- User-Generated Content
- Disclaimer of Warranties
- Limitation of Liability
- Health Disclaimer and Adverse Reactions
- Indemnification
- Force Majeure
- Dispute Resolution
- Account Suspension and Termination
- Changes to These Terms
- General Provisions
- Governing Law
- Contact
1. About Us and Acceptance of Terms
Derma Renewal Lab ("we," "us," "our") operates the website dermarenewallab.com and sells the PDRN Micro-Infusion System directly to consumers in the United States. These Terms of Service ("Terms") form a legally binding agreement between you and Derma Renewal Lab and govern your access to and use of our website, your purchase of our products, and any related services.
By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Return and Refund Policy, our Subscription Policy, and our Shipping Policy (collectively, the "Agreement"). If you do not agree to these Terms, you must not use our website or purchase from us.
Our related policies are incorporated into these Terms by reference:
How we collect and use your data
Returns, refunds, and faulty items
Billing, cancellation, and refund terms
Delivery timelines and shipping terms
2. Definitions
| Term | Meaning |
|---|---|
| "Customer," "you," "your" | The individual accessing our website, creating an account, or placing an order. |
| "Products" | The cosmetic skincare goods listed for sale on dermarenewallab.com. |
| "Order" | A request submitted by you through our checkout to purchase Products. |
| "Contract" | The legally binding purchase agreement formed between us when we accept your Order (see Section 5). |
| "Subscription" | A recurring purchase arrangement through which your payment method is charged on a monthly basis until you cancel. Governed by our Subscription Policy. |
| "One-Time Purchase" | A single, non-recurring order with no automatic future charges. |
| "Account" | A registered customer account on our website associated with your email address. |
| "Content" | All text, images, video, code, and other material on our website. |
3. Eligibility
To purchase from our website or create an account, you must:
- Be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater
- Have the legal capacity to enter into a binding contract under applicable law
- Be a resident of the United States
- Provide accurate, truthful, complete, and current information at checkout and in your account
- Use a valid payment method that you are authorised to use
- Not be a person prohibited from purchasing our products under any applicable law
- Comply with these Terms and all applicable federal and state law
We do not knowingly sell to individuals under 18. If we become aware that an order was placed by a minor, we reserve the right to cancel it and issue a refund.
We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion where we have reasonable grounds to believe these eligibility requirements are not met.
4. Products and Descriptions
4.1 Nature of Our Products
Our products are cosmetic skincare products intended for topical external use only. They are not medical devices, prescription pharmaceuticals, over-the-counter drug products, or treatments for any medical condition. They have not been evaluated by the US Food and Drug Administration (FDA) for the diagnosis, treatment, cure, or prevention of any disease or medical condition. Nothing on our website constitutes medical advice.
4.2 No Guarantee of Results
Skincare results vary significantly between individuals depending on skin type, age, hormonal factors, environmental exposure, consistency and correctness of use, concurrent use of other products, and other variables outside our control. We make no guarantee of specific results, outcomes, or timelines for any individual customer.
Customer reviews, testimonials, before-and-after images, and case studies shown on our website represent the individual experience of specific customers. They are not representative of typical results and are not a guarantee that you will achieve the same or similar results.
4.3 Ingredients and Individual Sensitivity
Full ingredient lists are provided on every product page. It is your responsibility to review the ingredient list before purchasing and before use. If you have known allergies, sensitive skin, a dermatological condition, or are pregnant, breastfeeding, or under medical supervision, consult a qualified healthcare professional before using any new skincare product. We strongly recommend conducting a patch test on a small area of skin before applying any product to a larger area.
4.4 Product Images and Descriptions
We make every reasonable effort to display product colours, textures, packaging, and descriptions accurately. However, slight variations may occur due to differences between screen displays and calibrations, minor variations between manufacturing batches, photographic lighting and styling, and planned or unannounced packaging design updates. These variations do not constitute a product defect or grounds for return.
4.5 Availability
All products are offered subject to availability. We reserve the right to limit quantities, place purchasing limits per customer, discontinue products or product lines, or decline to fulfil orders for any product without notice. Where a product you ordered becomes unavailable after payment has been taken, we will notify you and issue a full refund for the unavailable item within five (5) to ten (10) business days.
4.6 Resale
Our products are intended for personal use only. Purchasing our products for the purpose of resale — including on third-party marketplaces, through social commerce, or in retail settings — is prohibited without our prior written authorisation. We reserve the right to refuse, limit, or cancel orders that we reasonably believe are placed for resale purposes.
5. Orders and Contract Formation
5.1 Order Process
Placing an order through our checkout constitutes your offer to purchase the selected Products on the terms set out at checkout and in this Agreement. No binding purchase contract is formed at the time you submit your order.
5.2 Order Acknowledgement vs. Acceptance
The order confirmation email sent to you immediately after checkout is an acknowledgement that we have received your order. It is not an acceptance of your offer and does not form a binding Contract.
A binding Contract is formed only when we send you a dispatch confirmation email confirming that your order has been processed and handed to a carrier. If we are unable to fulfil your order for any reason (including stock unavailability, payment failure, or suspected fraud), we will notify you and no Contract will have been formed. Any payment taken will be refunded in full.
5.3 Order Records
We recommend saving your order confirmation and dispatch confirmation emails for your records. You can also view your order history at any time by logging in to your account.
5.4 Right to Refuse or Cancel Orders
We reserve the right to refuse or cancel any order before dispatch for any of the following reasons:
- Suspected fraudulent activity, including abnormal ordering patterns or a history of chargebacks
- Pricing or product description errors on our website (see Section 6.2)
- Product unavailability after payment is processed
- Shipping restrictions to your delivery address
- Payment authorisation failure or suspected use of an unauthorised payment method
- Breach of these Terms, including suspected resale or abuse of promotional codes
- Orders identified as high-risk by our fraud prevention systems
Where we cancel an order before dispatch, any payment taken will be refunded in full within five (5) to ten (10) business days.
6. Pricing and Payment
6.1 Prices
All prices are displayed in US dollars (USD) and include any applicable federal or state taxes where required by law. Applicable sales tax is calculated at checkout based on your delivery address and is displayed before you submit your order. Prices are subject to change without notice prior to an order being placed.
6.2 Pricing Errors
We take care to ensure pricing accuracy, but errors may occasionally occur. Where we identify a pricing error before your order has been dispatched, we will:
- Contact you to inform you of the correct price, and
- Give you the option to proceed at the correct price or cancel your order for a full refund
We are not obligated to fulfil orders at incorrectly displayed prices, including prices reduced by promotional code errors, technical glitches, or third-party display errors. Where we cancel an order due to a pricing error, we will refund the full amount paid within five (5) to ten (10) business days.
6.3 Payment Processing
Payment is collected at the point of order through Shopify Payments, which is powered by Stripe, or other payment processors we make available at checkout. By submitting payment information, you confirm that:
- You are the authorised user of the payment method provided
- The payment information you provide is accurate, current, and complete
- You authorise us to charge the stated amount to that payment method
- For subscriptions, you authorise recurring monthly charges until you cancel
If your payment is declined, reversed, or subject to a hold by your financial institution, we reserve the right to cancel your order, withhold dispatch, or suspend your account until the matter is resolved.
6.4 Currency
All transactions are processed in USD. If your card is denominated in a different currency, your bank or card issuer may apply conversion fees and exchange rate adjustments outside our control. We are not responsible for any difference between the price displayed at checkout in USD and the amount ultimately charged in your local currency.
6.5 Taxes
You are responsible for any applicable taxes, duties, or levies imposed by your state or local jurisdiction in connection with your purchase. Sales tax is calculated and collected at checkout for jurisdictions where we are required to do so by law. Where we are not required to collect sales tax, you may have an obligation to remit use tax to your state directly — this is your responsibility and not ours.
7. Subscriptions
Some of our products are available on a recurring subscription basis in addition to one-time purchase. Subscriptions are entirely optional — a one-time purchase option is also available at checkout.
By selecting a subscription at checkout, you authorise Derma Renewal Lab to charge your saved payment method on a recurring monthly basis at the price and cadence displayed at checkout until you cancel. This authorisation is disclosed at checkout and confirmed in your order confirmation email.
Full details — including how billing works, how to cancel, what happens when you cancel, pre-renewal notifications, pause and skip options, failed payment handling, and subscription refund terms — are set out in our Subscription Policy, which is incorporated into these Terms.
8. Shipping and Delivery
Full shipping terms — including processing times, carrier options, estimated delivery timeframes, procedures for lost or delayed parcels, and our liability for non-delivery — are set out in our Shipping Policy, which is incorporated into these Terms.
8.1 Delivery Estimates
All delivery timeframes stated on our website and at checkout are estimates only and are not guaranteed. Delivery may be affected by carrier delays, weather events, public holidays, customs processing for international orders, and other circumstances outside our reasonable control.
8.2 Risk and Title
- Risk of loss or damage passes to you at the moment of delivery to the address you provided at checkout.
- Title to the goods passes to you upon receipt of cleared payment in full.
- For tracked shipments, "delivery" is defined as the moment the carrier's tracking system records the parcel as delivered to the specified address.
8.3 Delivery Address Responsibility
You are solely responsible for providing a complete, accurate, and accessible delivery address. We are not liable for non-delivery, loss, or additional costs arising from:
- An incorrect or incomplete address provided at checkout
- Failure to collect a parcel from a carrier depot, locker, or access point within the carrier's deadline
- Theft or loss from an unattended delivery location after the carrier has recorded delivery
- A delivery that fails because access to the delivery address is restricted or inaccessible
Where a parcel is returned to us due to a customer-provided address error or failure to collect, we may, at our discretion, offer to redeliver upon payment of additional shipping costs, or issue a refund for the returned item minus original shipping costs and any applicable handling fee.
9. Returns, Refunds, and Cancellation
Your rights to return products, request refunds, and cancel subscription charges are set out in our Return and Refund Policy and our Subscription Policy, both of which are incorporated into these Terms.
Key points for reference:
- Unopened and sealed items may be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy
- Opened or used products are not returnable or refundable due to the hygienic nature of personal care products
- Faulty, damaged in transit, or incorrectly supplied items are always covered — contact us within 14 days of delivery
- Subscription orders already processed for shipping are not eligible for refund except where the item is faulty, damaged, or incorrect
Nothing in these Terms or our related policies removes or limits any right you have under applicable US federal or state consumer protection law.
10. Intellectual Property
10.1 Our Rights
All content on our website — including the Derma Renewal Lab name, logo, and brand identity; product names and descriptions; photography, video, and illustrations; website design, code, and interface; marketing copy; and educational or blog content — is owned by us or our licensors and is protected by US and international copyright, trademark, trade dress, and other intellectual property laws.
10.2 Your Licence to Use Our Website
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial purposes in accordance with these Terms. This licence does not include the right to:
- Copy, reproduce, republish, scrape, download, or redistribute any content without our prior written permission
- Use our content for commercial purposes, including advertising, resale, or competitive analysis
- Modify, adapt, reverse-engineer, disassemble, or create derivative works from any part of our website or products
- Use automated tools — including web scrapers, bots, crawlers, or data extraction software — to access our website without our express written consent
- Remove, alter, or obscure any copyright, trademark, or other proprietary notices
- Frame or mirror our website on any other domain
10.3 Feedback
If you submit ideas, suggestions, or feedback about our products or website, you grant us a perpetual, worldwide, royalty-free licence to use that feedback for any purpose without compensation to you.
11. Acceptable Use
When using our website and services, you agree not to:
- Use our website for any purpose that is unlawful, fraudulent, harmful, or in violation of any applicable federal or state law
- Attempt to gain unauthorised access to our systems, servers, databases, or other customers' accounts
- Interfere with the security, integrity, or performance of our website or its underlying infrastructure
- Submit false, misleading, or fraudulent information at checkout or in your account
- Use a payment method you are not authorised to use, or provide false billing or delivery information
- Place orders with the intent to resell or redistribute our products without prior written authorisation
- Abuse promotional codes, referral programmes, or loyalty schemes by creating multiple accounts, exploiting technical errors, or any other means
- Post reviews, testimonials, or other content that is false, misleading, defamatory, or in violation of any third party's rights
- Harass, threaten, or abuse our staff, support team, or other customers
- Impersonate Derma Renewal Lab, our staff, or any other person or entity
- Introduce malware, viruses, or other harmful code into our systems
We reserve the right to suspend or terminate access, cancel orders, refuse future service, and pursue all available legal remedies where these rules are breached. Suspected fraudulent activity will be reported to relevant law enforcement or payment industry bodies where appropriate.
12. User-Generated Content
12.1 Licence Grant
If you submit reviews, photographs, before-and-after images, video content, testimonials, or other content to our website, our social media channels, or by email for use in our marketing, you grant Derma Renewal Lab a perpetual, worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, modify, adapt, publish, display, distribute, and commercialise that content in any medium, with or without attribution to you.
12.2 Your Representations
By submitting content, you represent and warrant that:
- The content is your original creation or you have all necessary rights and permissions to submit it
- The content does not infringe any third party's copyright, trademark, privacy, or other rights
- The content is accurate and not misleading
- Any before-and-after photographs submitted represent your own genuine experience with our products
- You have not been paid or incentivised to submit a review without disclosing that fact
12.3 FTC Disclosure
We comply with the FTC's Endorsement Guides (16 C.F.R. Part 255). Where we publish or share customer reviews, testimonials, or before-and-after content, any material connection (such as a free product, discount, or payment) will be disclosed. If you submit content after receiving any form of compensation or incentive, you must disclose this clearly.
12.4 Content Moderation
We reserve the right to review, edit, decline to publish, or remove any user-generated content at our sole discretion, including content that is false, misleading, defamatory, offensive, or in violation of these Terms or applicable law.
13. Disclaimer of Warranties
Our website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, to the fullest extent permitted by applicable law. We specifically disclaim:
- Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement
- Any warranty that our website will be uninterrupted, error-free, virus-free, or free of other harmful components
- Any warranty as to the accuracy, completeness, timeliness, or reliability of any content on our website
- Any warranty that our website or servers are free from security vulnerabilities
Some states do not allow the exclusion of implied warranties. In those states, the above exclusions apply only to the extent permitted by law. This disclaimer does not affect any product warranties we provide expressly in writing, or any implied warranty that cannot be excluded under applicable state law.
14. Limitation of Liability
14.1 Cap on Liability
To the maximum extent permitted by applicable law, our total cumulative liability to you for any and all claims arising from or related to these Terms, your use of our website, or your purchase of our products — whether in contract, tort (including negligence), strict liability, or any other legal theory — is limited to the total amount you paid us for the specific order giving rise to the claim in the twelve (12) months preceding the event that gave rise to the claim.
14.2 Exclusion of Consequential Losses
To the maximum extent permitted by applicable law, we are not liable to you for:
- Loss of profits, revenue, business, or anticipated savings
- Loss of opportunity, goodwill, or reputation
- Loss of data or business interruption
- Indirect, incidental, consequential, special, exemplary, or punitive damages
- Losses arising from your failure to read product instructions, ingredient lists, or safety warnings
- Adverse skin reactions caused by failure to patch test, undisclosed allergies, or use contrary to our instructions
- Delays or failures caused by carrier error, customs processing, weather, or other events outside our reasonable control
- Losses arising from unauthorised access to your account resulting from your failure to protect your credentials
14.3 What This Section Does Not Limit
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence or wilful misconduct
- Fraud or fraudulent misrepresentation by us
- Any liability that cannot be excluded or limited under applicable US federal or state law
- Product liability under applicable state law for defective products that cause physical harm
Some states do not allow certain limitations of liability for implied warranties or consequential damages. In those states, our liability is limited to the maximum extent permitted by law.
15. Health Disclaimer and Adverse Reactions
By purchasing and using our products, you acknowledge and accept that:
- Skincare products can cause adverse reactions in some individuals, including redness, irritation, breakouts, or allergic responses, even when used as directed
- It is your responsibility to conduct a patch test on a small area of skin for 24 hours before use
- It is your responsibility to read and follow the full product instructions and ingredient list
- You should discontinue use immediately if any adverse reaction occurs and seek medical advice if symptoms persist or are severe
- We are not liable for adverse reactions caused by undisclosed allergies, failure to patch test, failure to follow instructions, use of the product in a manner not intended, or use in combination with other products that cause a reaction
- Our products are not intended to replace any medical treatment or prescribed skincare regimen
- If you are under the care of a dermatologist or other healthcare provider for a skin condition, you should consult them before using our products
If you experience a serious adverse reaction that you believe may be related to our product, please contact us at support@dermarenewallab.com and consult a healthcare professional promptly.
16. Indemnification
You agree to defend, indemnify, and hold harmless Derma Renewal Lab and its owners, employees, contractors, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your breach of these Terms or any other policy incorporated herein
- Your misuse of our website, products, or services
- Your violation of any applicable federal or state law or regulation
- Any false, misleading, or fraudulent information you provide to us
- Your infringement of any third party's intellectual property or other rights
- Any content you submit through our website or social channels
We reserve the right to assume exclusive control of the defence of any matter otherwise subject to indemnification by you. You agree to cooperate with our defence of such claims.
17. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances outside our reasonable control. Force majeure events include but are not limited to:
- Acts of God, natural disasters, severe weather, earthquakes, floods, or wildfires
- Pandemic, epidemic, public health emergency, or government-mandated closure
- War, terrorism, civil unrest, riot, or government action
- Strikes, lockouts, or industrial disputes affecting our suppliers or carriers
- Failures of shipping carriers, third-party logistics providers, or manufacturers beyond our reasonable control
- Interruption of internet services, payment processing infrastructure, or cloud hosting platforms
- Regulatory or government action preventing fulfilment or shipment
In the event of a force majeure event, our obligations under the affected Contract are suspended for the duration of the event. We will notify you as soon as reasonably practicable and will resume performance as soon as the event resolves. Where a force majeure event renders performance permanently impossible or impractical, the affected Orders will be cancelled and any payments taken refunded in full.
18. Dispute Resolution
18.1 Good-Faith Resolution
Before initiating any legal proceeding, you agree to contact us at support@dermarenewallab.com and give us a reasonable opportunity — not less than thirty (30) days from the date of your written notice describing the dispute — to resolve the matter informally. We will make a good-faith effort to resolve disputes promptly. Most disputes can be resolved quickly by contacting our support team.
18.2 Informal Resolution Process
To initiate informal dispute resolution, send an email to support@dermarenewallab.com with the subject line "Dispute Notice" and include:
- Your full name and account email address
- A description of the dispute and the relief you are seeking
- Your preferred contact method and availability for follow-up
We will acknowledge your notice within five (5) business days and work toward resolution within thirty (30) days.
18.3 Limitation Period
Any claim or cause of action arising from or related to these Terms or your use of our website or products must be filed within one (1) year of the date on which the claim arose. Claims filed after this period are permanently barred. Some states do not permit shortened limitation periods — if applicable law in your state requires a longer period, the minimum legally required period applies.
18.4 Consumer Rights Preserved
Nothing in this Section 18 prevents you from filing a complaint with a government agency, regulatory body, or consumer protection authority, or from exercising any right you have under applicable federal or state consumer protection law. In particular, California residents may file complaints with the California Department of Consumer Affairs.
19. Account Suspension and Termination
We reserve the right, at our reasonable discretion, to suspend or terminate your account, cancel pending orders, and refuse future orders if we have reasonable grounds to believe that you have:
- Materially breached these Terms
- Engaged in fraudulent or deceptive conduct in connection with any order or account
- Used a stolen or unauthorised payment method
- Systematically abused our return or refund policies
- Used our website in a manner that poses a material risk to other customers or to the integrity of our systems
Where we suspend or terminate your account in the absence of an outstanding dispute or undelivered order, any balance owed to you will be refunded. Where there is an active dispute, we may withhold processing until the dispute is resolved.
You may close your account at any time by contacting support@dermarenewallab.com. Account closure does not affect your obligations under any outstanding Contract or any provision of these Terms that is intended to survive closure.
20. Changes to These Terms
We reserve the right to update these Terms at any time. The version of the Terms in force at the time you place an order governs that order. The current version is always available at dermarenewallab.com/policies/terms-of-service, with the "Last updated" date at the top.
For ongoing services such as subscriptions, we will provide at least fourteen (14) calendar days' notice of any material changes by email before the updated Terms take effect for your subscription. Material changes include changes to: billing or payment terms, cancellation rights, limitation of liability, or dispute resolution procedures.
Continued use of our website or services after updated Terms are published constitutes acceptance of the updated Terms.
21. General Provisions
21.1 Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Subscription Policy, and Shipping Policy, constitute the entire agreement between you and Derma Renewal Lab with respect to your use of our website and purchase of our products. They supersede all prior oral or written agreements, representations, or understandings relating to the same subject matter.
21.2 Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified. The remaining provisions continue in full force and effect. The invalidity of one provision does not affect the validity of the Agreement as a whole.
21.3 No Waiver
Our failure to enforce any provision of these Terms on any occasion is not a waiver of our right to enforce that provision on any future occasion, nor a waiver of any other provision. All waivers must be made in writing to be effective.
21.4 Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations — in whole or in part — to any successor entity or acquirer of our business, without your consent, provided we give you reasonable notice of any such assignment.
21.5 Third-Party Beneficiaries
These Terms do not create any rights in third parties. Only you and Derma Renewal Lab have rights under this Agreement. Our service providers and platform partners (such as Shopify and Klaviyo) are not third-party beneficiaries of these Terms.
21.6 Headings
Section headings in these Terms are for convenience only and do not affect interpretation.
22. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States of America, including applicable federal statutes. Where state law applies to supplement or fill gaps in federal law, the parties agree that the substantive law applicable shall be determined by the state in which the relevant dispute arises or, for disputes not tied to a specific state, the state law most applicable given the nature of the claim.
Nothing in this section limits your right to bring proceedings in your state of residence under your state's consumer protection laws, or to file a complaint with a US federal or state regulatory agency.
23. Contact
Contact Us
General support and account queries: support@dermarenewallab.com
Returns and refund queries: returns@dermarenewallab.com
Dispute notices (Section 18): support@dermarenewallab.com — subject line: "Dispute Notice"
Response time: Within one (1) to two (2) business days, Monday–Friday, excluding US federal holidays
Always include your order number in any order-related correspondence. For account queries, include the email address associated with your account.
